The Hallmarks of a Trustworthy HVAC Technician

There are plenty of HVAC technicians in the local area, but not all have the same level of skill, expertise and customer service. To ensure you get the most out of your heating or air conditioning unit, you must work with a professional who possesses the following key qualities:


Technical aptitude. Along with being licensed and insured, a trustworthy HVAC technician is certified by NATE, or North American Technician Excellence. This certification speaks to their extensive knowledge of the HVAC system and its working parts, not to mention various installation, repair and maintenance techniques and methods. It also shows that they can handle any job, big or small, for your furnace, heat pump or air conditioner to provide consistent indoor comfort.Job management skills. HVAC contractors often have to deal with multiple jobs every day. This is especially true during peak seasons when the demand for heating and air conditioning services increases. A trustworthy HVAC technician, therefore, is someone with excellent organizational skills. In addition to keeping complete, accurate records of each job performed, they’ll also manage their time effectively by making sure to arrive at their appointments well-prepared and on time.Communication skills. For HVAC technicians, dealing with customers is part of the job. Firstly, hey ask questions to collect information about their heating and cooling needs. Technicians also communicate in a non-technical way that the average person can understand, especially when explaining all possible solutions and the benefits and drawbacks of each. Of course, they do so with patience, empathy and respect.

For high-quality heating and air conditioning services, turn to a reliable company like J & M Air Conditioning & Heating. We’re a certified dealer of Carrier® products, which allows us to provide you with quality units and parts for your home. In addition, each of our technicians is NATE-certified, which will give you peace of mind knowing that your home will remain comfortable year-round.

Call (951) 654 3464 or (760) 253-9631 to discuss your heating and air conditioning needs. You may also fill out our contact form to schedule a service appointment. We serve homeowners in Hemet and the surrounding communities.