Testimonials

Manuel was a great help he gave us a great deal for yearly maintenance. I’m so happy with the service.

Two weeks without A/C in 109° heat: Disastrous office management and safety risks. I am incredibly disappointed with the severe lack of communication, management, and urgency from J&M Air Conditioning and Heating. While our technician, Zach, is absolutely fantastic, professional, and kind, the office and parts department have completely fumbled this job at the expense of my family’s safety. Our HVAC stopped blowing, and J&M came out on August 22. We signed the paperwork for the required parts and repairs on Monday, August 24. Because we have an elderly family member in the home with serious heart issues and injuries, we repeatedly stressed the urgency of the situation to the office. We were assured our repair would be treated as a priority, and we even agreed to pay to join their Blue Club Membership because it promised booking priority. We were promised a repair by August 27 or 28 at the latest. What followed was a total failure in service: • August 27: After hearing nothing, we called for an update. Temperatures outside hit 109 degrees. We were told someone would call us back from their supply division. • August 28: The office (not the supply division) called to say the parts they originally ordered were on backorder. They only placed an alternative order that morning after I pressed them on the issue. There is no reason this wasn’t done the moment the backorder was discovered. • September 4: After waiting another week, the technician arrived for the scheduled repair. Upon going into the attic, he discovered the office had ordered and sent him out with the wrong parts. The office never bothered to verify the parts for accuracy before dispatching him. It has now been two full weeks. Our A/C is still broken, severe heat is returning next week, and the health of an elderly individual is being actively compromised. To make matters worse, we found out a local supply house actually has the correct unit in stock, yet J&M failed to utilize them. Joining a priority membership only to face two weeks of avoidable office errors, zero communication, and a complete lack of empathy is unconscionable. Zach is a wonderful technician, but the management behind him is beyond unacceptable. We continue to await repair. We are also heading into a holiday weekend so that just prolongs the issue.

Great service. Technician was knowledgeable and helpful. He communicated options and pros and cons very well

New review! AJ is now the go to guy. He came, he saw, he conquered. My AC and Furnace are running tip top! I like his service so much I even let him service my mom’s house too!

They were wonderful perfect follow up always telling us what was gonna happen Next update. Updates on appointments excellent Service. Always on time. Went over and above for the challenging under the house inspection. Took away all debris and unusable ducting. I can’t say enough about how wonderful the experience was. AJ Rhoades Was wonderful to work with kind in every way, even with the kids Driving him crazy. Thank you so much for that experience and a cool home now!

Adrian was great!! Our AC went out yesterday and with the very hot weather we needed someone to come out ASAP. Adrian came out and explained that the AC had many problems and he recommended a new HVAC system as we were also having problems with our furnace. He explained the new HVAC system to us and he answered all of our questions. He was very professional and very knowledgeable. Also, with a 10 year warranty and a 60 Month Interest Free payment schedule it was too good to pass up. So we are getting a new system and thanks to Adrian the process was easy!! Thank you once again Adrian